This Legal Disclaimer, Terms of Use and Communication Policy (“Agreement”) constitutes a legally binding agreement between the user (“User”, “You”) and Falcon Fin Solutions (“Company”, “We”, “Us”, “Our”). By accessing, browsing, submitting your details, or using this website and/or availing any services, You acknowledge that You have read, understood, and agreed to be bound by this Agreement without limitation or qualification.
1. Nature of Engagement (Direct Selling Agent – DSA)
The Company operates strictly in the capacity of a Direct Selling Agent (DSA) for various Banks and Non-Banking Financial Companies (NBFCs) in accordance with applicable laws and regulatory guidelines.
The Company’s role is limited to:
- Marketing and promotion of financial products
- Lead generation and sourcing
- Collection and submission of customer documentation
The Company:
- Is not a lender or financial institution
- Does not approve, sanction, or reject loans
- Does not determine loan eligibility, interest rates, or terms
- Does not handle or accept customer funds
All decisions are solely at the discretion of the respective Banks/NBFCs.
2. Business Model Disclosure
The Company primarily operates through:
- Outdoor marketing and field activities
- Direct customer engagement
- Relationship-based business with existing clients and their referrals
The Company does not rely on mass unsolicited telemarketing as its primary business model. Any engagement is based on:
- Customer consent
- Existing relationships
- Customer referrals
- Customer-initiated inquiries
3. Communication Channels and Preferences
Use the telephone numbers, email addresses and WhatsApp links published on this website to contact Falcon about your enquiry. A caller ID or number format alone does not establish that a communication is genuine. If unsure, verify the request using our published contact details before sharing information.
Commercial calls and messages are subject to the consent, preference, registration and channel requirements applicable to that communication. Sending an enquiry does not provide a blanket override of DND/NDNC preferences or authorise unrelated promotional communications.
Do not share passwords or OTPs with a caller or transfer money in response to an unverified request. Falcon does not charge customer service fees. Lender charges and product conditions are separate.
4. Website Enquiries and Contact Preferences
We use the details you choose to send to respond to your enquiry. Any promotional communications require the consent and preference handling applicable to that channel. You may ask us to stop further enquiry follow-up through our published contact details.
The website prepares your enquiry locally for you to review. Choosing Continue to WhatsApp places its text in an external link that WhatsApp processes and that may appear in browser history. Falcon receives the message when you choose Send there. This website does not automatically send the enquiry or subscribe you to a newsletter.
The welcome notice and Google Maps choice are separate from the enquiry consent checkbox. Your preferred contact method or time is a request, not a confirmed appointment.
5. No Offer, Solicitation, or Advisory
Nothing contained herein shall constitute:
- An offer to lend
- A solicitation to borrow
- Financial, legal, or investment advice
Users must independently evaluate all decisions.
6. No Agency or Authority
The Company:
- Does not bind any Bank/NBFC
- Cannot guarantee approvals or terms
No partnership, agency, or joint venture exists.
7. User Representations
You confirm that:
- All information provided is accurate and complete
- You are legally competent
- You will not misuse services
8. Prohibited Use
You shall not:
- Engage in unlawful or fraudulent activities
- Attempt unauthorized access to systems
- Introduce malicious code
- Copy or misuse website content
9. Verification and Audit Rights
The Company and its partners may:
- Verify documents and information
- Conduct due diligence
- Reject applications without assigning reasons
10. Disclaimer of Warranties
All services are provided on an “as-is” basis without warranties of any kind.
11. Limitation of Liability
The Company shall not be liable for:
- Loan rejection or delays
- Decisions made by Banks/NBFCs
- Fraud, impersonation, or unauthorized acts by third parties
- Any direct, indirect, incidental, or consequential damages
12. Fraud and Unauthorized Persons
The Company does not engage agents or intermediaries.
Any person claiming to represent the Company must be independently verified by the User.
13. Unauthorized Communication and Reporting
The Company strictly prohibits any unauthorized person or third party from using its name, brand, or identity.
If you receive:
- Any suspicious call, SMS, email, or message
- Any communication from unknown or unverified sources
claiming to represent the Company, you are advised to:
- Not share any personal or financial information
- Not act upon such communication
- Immediately report the matter to the Company
The Company shall not be liable for any loss arising from dealings with unauthorized persons or misuse of its identity.
14. Data and Cybersecurity
The Company does not guarantee absolute security of electronic communications and shall not be liable for cyber incidents beyond its reasonable control.
15. Indemnification
You agree to indemnify the Company against any losses arising from:
- Misuse of services
- Submission of false information
- Violation of applicable laws
16. DSA Code of Conduct Compliance
The Company:
- Does not misrepresent itself as a Bank/NBFC
- Does not make false promises or commitments
- Does not collect unauthorized charges
- Maintains confidentiality
- Avoids coercive or misleading practices
17. Intellectual Property
Falcon retains rights in its own content and branding. Third-party marks, software, fonts and other licensed materials remain subject to their respective owners’ rights and applicable terms. See the website’s Copyright & acknowledgements page for retained notices and the rights-concern contact.
18. Suspension and Termination
The Company may suspend or terminate access without prior notice in case of misuse or breach.
19. Force Majeure
The Company shall not be liable for delays due to events beyond its control.
20. Dispute Resolution – Arbitration
All disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996:
- Sole arbitrator appointed by the Company
- Seat and venue determined by the Company
- Proceedings conducted in English
- Decision shall be final and binding
21. Governing Law
This Agreement shall be governed by the laws of India.
22. Severability
If any provision is invalid, the remaining provisions shall remain enforceable.
23. Waiver
Failure to enforce any provision shall not constitute a waiver.
24. Assignment
The Company may assign its rights without prior notice.
25. Entire Agreement
This Agreement constitutes the complete understanding between the User and the Company.
By using this website or submitting your details, You irrevocably acknowledge and agree to all terms stated herein in full.
